Question & Answer Center

What happens if Customs seizes my package?


Unfortunately, we cannot issue a refund of any kind for orders seized, damaged or destroyed by Customs unless the order is returned back to our fulfillment center undamaged. In that event, refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.

Please note: If the cost to return a rejected package to our fulfillment center exceeds the value of the order, we'll instruct the carrier to destroy the package and we will be unable to issue a refund of any kind.