If you're having difficulty loading the Vitacost mobile site or app, follow the steps below to troubleshoot the issue.
1. Check your network connection. 3G or low-bar connections may have trouble loading the Vitacost.com mobile site or app.
2. Close background apps to free up phone resources.
3. Close the app or browser and re-open.
4. Clear your browsers cache. (Follow iPhone instructions here; Android instructions here.)
5. Power phone off, then back on.
6. If the website or app is still not operating properly, make sure your mobile OS is up to date.
Still need help fixing the issue? Please email us with the following details so that we can better assist you:
a. Type of device
b. Are you on the mobile site or the Vitacost App?
c. Operating system version (Android) or iOS (iPhone)
Please note: The app is compatible with Android 4.0 and up; iPhone 7.0 and up.
To report a specific bug, you can tap on the Feedback button at the bottom of the mobile site/app or email us at mobile@vitacost.com directly to provide details of the issue you are experiencing.