Question & Answer Center

Why are some items missing from my order?

We have fulfillment centers located in North Carolina, Nevada and Kentucky. Therefore, it's possible that items within the same order could have shipped from any of our fulfillment centers. You can track each package and see which products were shipped in each box.

If all boxes for your order have been delivered and an item listed in the enclosed packing slip is missing from your order, you can request a refund or replacement with just a few clicks at our Online Service Center.