PLEASE NOTE: Products purchased directly from Vitacost.com are subject to our Refund Policy. Please read the full policy for details.
For all domestic orders, if an item is missing, damaged or you are not satisfied with it, you may request a refund or replacement item within 60 days of your purchase.
Click the link above, sign in to your account OR enter your email address, order number or phone number, along with your billing zip code to search for eligible orders. Follow the instructions on each screen; you may be required to provide additional details to help resolve your issue(s).
We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. In certain situations, descriptions and/or photos may be required. If you do not provide this information, your request will not be approved.
• Note that any request for a refund or replacement may be subject to review by our Customer Service team; completing the submission process is not a guarantee that it will be approved.
• Replacements are subject to availability and will be shipped at no additional cost.
• Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you'll be refunded the amount that you paid after any applied discounts. Please allow 2-3 business days for the refund to reflect in your account, depending on your financial institution.
• To be eligible for refund or replacement, the request must be made within 60 days of purchase.