For orders shipped outside the U.S., if an item is missing, damaged or you are not satisfied with it, please contact us via chat or email to request a refund within 90 days of your purchase.
Damaged product refund requests may require a photo so please chat, email or call us before discarding the damaged product.
For other issues, or if your order has not yet arrived, please visit our international shipping page and click your country's flag for specific information.
Due to both customs regulations and shipping costs, we unfortunately cannot issue replacements for items or orders shipped outside of the U.S.
As regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order. Please visit our international shipping page and click your country's flag for specific information on our refund and shipping policies.
Third-party shippers and international freight forwarders
If you elect to use an outside carrier or service, we cannot issue a refund for any item or order. We cannot be held responsible for any damage or loss that occurs due to handling of your order by an outside carrier. If you experience any kind of damage or loss when using this type of service, please contact the third-party company for remedy.