We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, ship happens and it’s possible that your package might incur damage during shipment. In some rare cases, an item may be defective.
If you receive a damaged or defective item in your order, please request a refund or replacement (you can do it online with just a few clicks!) and wait until your request is approved before discarding any damaged boxes, packaging, or products, as we may request pictures of any damages to help in the processing of your request.
Pictures of the damaged product or order in the condition it was received help our packing teams improve. If any additional information is required to process your request, we will contact you by email.