Question & Answer Center

search
98 results for '*'
How much does it cost to ship my order?
FREE standard shipping is available for orders totaling $49 or more (or $25+ in Vitacost brand products or Professional Supplements) after any discounts have been applied, weighing 50 lbs. or less, within the contiguous U.S. P.O. Boxes: Free...
Do you ship to PO boxes?
Yes! Orders shipped to PO boxes are delivered via USPS. (Max Order Weight 30lbs)
What is your Refund Policy?
We’re always here for you. On the rare occasion something goes awry, our trusted customer service team is happy to offer a solution! For all domestic orders, if an item is missing, damaged or you are not satisfied with it, you may request a refund...
Why are some items missing from my order?
We have fulfillment centers located in North Carolina, Nevada and Kentucky. Therefore, it's possible that items within the same order could have shipped from any of our fulfillment centers. You can track each package and see which products were
How do I refund or replace an item?
PLEASE NOTE: Products purchased directly from Vitacost.com are subject to our Refund Policy. Please read the full policy for details. For all domestic orders, if an item is missing, damaged or you are not satisfied with it, you may request a...
What countries are you able to ship to?
We serve a wide range of countries with our list continuously growing. Please visit our International Page and look for your country’s flag. If you find that we do not currently serve your country, you can use a drop shipping service to have your...
How much will it cost to ship outside of the U.S.?
The shipping cost varies depending on the weight of your order and delivery speed you select. Shipping to Puerto Rico or the U.S. Virgin Islands costs a flat rate of $34.99. When placing your order online, you will be able to select from the...
What happens if Customs seizes my package?
Unfortunately, we cannot issue a refund of any kind for orders seized, damaged or destroyed by Customs unless the order is returned back to our fulfillment center undamaged. In that event, refunds issued will be for the cost of the merchandise...
Where can I find out more about Vitacost mobile?
Visit our mobile page for information regarding our mobile site and apps.
Brazil Uploading ID
The Brazilian Internal Revenue Service will require, from January 1, 2020, that all international orders and shipments have the identification of the CPF/CNPJ/Recipient Passport Number to have its customs clearance started. The lack of such