Question & Answer Center

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What is your Refund Policy?
We’re always here for you. On the rare occasion something goes awry, our trusted customer service team is happy to offer a solution! For all domestic orders, if an item is missing, damaged or you are not satisfied with it, you may request a refund...
How much does it cost to ship my order?
FREE standard shipping is available for orders totaling $49 or more (or $25+ in Vitacost brand products or Professional Supplements) after any discounts have been applied, weighing 50 lbs. or less, within the contiguous U.S. This offer also...
Brazil Uploading ID
The Brazilian Internal Revenue Service will require, from January 1, 2020, that all international orders and shipments have the identification of the CPF/CNPJ/Recipient Passport Number to have its customs clearance started. The lack of such
Do you offer promotions?
Yes, we do offer promotions! In fact, we love offering promotions on an array of top products from your favorite brands. To be the first to know about sales, be sure to visit your Promo Pocket -
Why did the Nutrition Facts Label change?
To make sure consumers have access to more recent and accurate nutrition information about the foods they are eating, the FDA is requiring changes based on updated scientific information, new nutrition and public health research, more recent...
What is FSA?
FSA stands for Flexible Spending Account, an incentive offered by some employers that allows employees to set aside pre-tax wages to pay for healthcare expenses and supplies. Your FSA, if you have one, is administered entirely by your employer –...
Why can't I complete the payment process?
If you're paying with PayPal, please verify that your order does NOT include any items on Autoship. Unlike credit cards, these methods of payment can't authorize future orders, so we don't accept them for the purchase of items you wish to schedule...
What are the domestic shipping options?
We want to get your products to you in the quickest way possible! That's why our domestic shipping options vary based on your shipping zip code. During checkout, you will be presented with the shipping options available to your area.
Can I have my items shipped automatically?
Yes! Our Autoship program is the easiest and most convenient way to schedule automatic deliveries of your favorite products. In addition to freeing up your schedule, Autoship lets you: Save more time for things that matter. Set your Autoship...
Why is your app/mobile site running slowly?
If you're having difficulty loading the Vitacost mobile site or app, follow the steps below to troubleshoot the issue. 1. Check your network connection. 3G or low-bar connections may have trouble loading the Vitacost.com mobile site or app. 2....