Question & Answer Center

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Do you have a mobile app?
Absolutely, we do have a mobile app! Our newly designed free Vitacost App for Apple and Android has PayPal, the ability to read product reviews and a bar code scanner to compare pricing! You can also save your favorite items with the My List...
Why hasn't my order shipped yet?
We pick and pack items 7 days a week. However, our carriers only pick up Monday through Friday. Holidays and inclement weather can cause shipping times to vary. Be on the lookout for a shipping confirmation email, which will provide a tracking
What countries are you able to ship to?
We serve a wide range of countries with our list continuously growing. Please visit our International Page and look for your country’s flag. If you find that we do not currently serve your country, you can use a drop shipping service to have your...
Can I sell my products at Vitacost?
If you think your items would be a good fit for our website, please contact our Vendor Funding Manager to request a vendor application packet. Simply send an email about your brand/products to MerchandisingShipToHome@kroger.com with the subject...
What if the item I received is expired?
We follow specific protocol, including conducting frequent inventory checks, to ensure we’re delivering you the freshest items possible. In the unlikely event that you receive an item that’s expired, please contact us directly so we can solve the...
What if I received the incorrect item?
If you received an incorrect item in your order, please contact us. If the product you received is similar to the product pictured online, you may have received an updated version of the product with a new label and/or similar name. We may request...
How do I cancel or make changes to an order I just placed?
If your order is placed while logged into your account, there is a limited window of time (about 15 minutes from the time the order was placed) that you will have the option to cancel it by visiting the My Account page The option to cancel your...
What forms of payment do you accept?
We accept credit and debit cards with a Visa, Mastercard, American Express, Discover or JCB logo, as well as PayPal/PayPal Credit (available in select countries) and UnionPay credit cards (with a UnionPay logo on front and card number starting...
How do I connect with Vitacost on social media?
Get exclusive deals, participate contests, connect with like-minded health fanatics and read up on the latest wellness and fitness tips by following us on Facebook, Google+, Twitter, Instagram and Pinterest. Check out our blog for more health...
Do you ship to FPO and APO boxes?
Yes! Orders shipped to FPO and APO boxes are delivered via USPS, regardless of weight.