Question & Answer Center

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How do I cancel or make changes to an order I just placed?
If your order is placed while logged into your account, there is a limited window of time (about 15 minutes from the time the order was placed) that you will have the option to cancel it by visiting the My Account page The option to cancel your...
What forms of payment do you accept?
We accept credit and debit cards with a Visa, Mastercard, American Express, Discover or JCB logo, as well as PayPal/PayPal Credit (available in select countries) and UnionPay credit cards (with a UnionPay logo on front and card number starting...
How do I connect with Vitacost on social media?
Get exclusive deals, participate contests, connect with like-minded health fanatics and read up on the latest wellness and fitness tips by following us on Facebook, Google+, Twitter, Instagram and Pinterest. Check out our blog for more health...
Do you ship to FPO and APO boxes?
Yes! Orders shipped to FPO and APO boxes are delivered via USPS, regardless of weight.
Is there a monetary limit on orders?
We love it when you stock up on everything you need – but keep in mind that we do reserve the right to refuse, limit or cancel purchases based on order value.
How do I cancel an item in my Autoship order?
To start, visit the Manage Autoship page and select the Autoship order you want to update. To permanently remove an item from your order, select "Cancel item" from the options dropdown menu on the product(s) you wish to remove, then click the...
Can I purchase a gift card or gift certificate?
We do not offer gift cards or gift certificates at this time, but we hope to implement this feature in the near future. Stay tuned…
Why am I not getting transactional emails?
Emails regarding your Vitacost.com account or most recent order as in order/shipping confirmations may be in your junk or spam folders. If they are in your spam folder, mark the emails you receive from us as "safe." Otherwise, anti-spam software...