Question & Answer Center

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Is there a monetary limit on orders?
We love it when you stock up on everything you need – but keep in mind that we do reserve the right to refuse, limit or cancel purchases based on order value.
How do I cancel an item in my Autoship order?
To start, visit the Manage Autoship page and select the Autoship order you want to update. To permanently remove an item from your order, select "Cancel item" from the options dropdown menu on the product(s) you wish to remove, then click the...
Can I purchase a gift card or gift certificate?
We do not offer gift cards or gift certificates at this time, but we hope to implement this feature in the near future. Stay tuned…
Why am I not getting transactional emails?
Emails regarding your Vitacost.com account or most recent order as in order/shipping confirmations may be in your junk or spam folders. If they are in your spam folder, mark the emails you receive from us as "safe." Otherwise, anti-spam software...