Question & Answer Center

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Is Autoship available outside the U.S.?
At this time, the option to schedule automatic deliveries with Autoship is only available for shipping addresses within the contiguous U.S.
Why did an item change price in my shopping cart?
All prices are subject to change and are not confirmed until the time of purchase, which is why you may see an item fluctuate in price in your shopping cart.
What if my package shows as “Delivered” but I did not receive it?
If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before taking action, as order status or tracking details may sometimes be changed ahead of a package’s...
What is the Hawaii General Excise Tax (GET)?
Effective 7/1/18, Vitacost.com is subject to the Hawaii GET (General Excise Tax) on internet sales delivered into the state of Hawaii per “Act 41, Session Laws of Hawaii” and is exercising its right to pass on the GET. For more information on
How do I skip or reschedule my Autoship order?
Feel free to modify your order(s) any time to skip a shipment or reschedule your next order date. To start, visit the Manage Autoship page and select the Autoship order you want to update. To skip your next Autoship order: At the top of the...
Do you offer store credit?
At this time, we do not offer store credit. All refunds will be processed back to the original form of payment that was used to place the order.
Why don't all my orders show up even after I log in?
When you’re logged in, your order history will only display orders that are linked to your specific account. If you placed an order as a guest, it will not display in your account. No worries, though – to view any order(s) you placed as a guest,
How do I create an account?
Click here to create an account. Simply enter your name, email address, and choose a password. That's it! Then just click "Create Account".
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How do I use a promo code from my Promo Pocket?
To get started using the Promo Pocket feature, first, log into your account and click the Promo Pocket tab. If you have available promo codes in your Promo Pocket, you'll see them in the "Promo Code" field. Copy this code (highlight and click...