If you refuse an order for any reason, we can only offer you a refund if the order is returned back to our fulfillment center undamaged. In that event, refunds will be issued for the cost of merchandise only; shipping costs will not be reimbursed....
PLEASE NOTE: Products purchased directly from Vitacost.com are subject to our Refund Policy. Please read the full policy for details. For all domestic orders, if an item is missing, damaged or you are not satisfied with it, you may request a...
If you would like to track your order, click here. If you need to request a refund or replacement, click here. The answer to your question might be just a click away—go back to our FAQs and take a look. You can chat with a qualified customer
If your card is declined during checkout, don't panic. Be sure to double-check the following to ensure you entered them correctly: -Expiration date -Security code/CVV (Card Verification Value) -Billing address - does it exactly match the one on...
Please ensure the "billing address" on the order is correct. This error message occurs when the billing address & zip code cannot be validated with the payment method used on the order. You can update your account billing details by visiting My
The shipping cost varies depending on the weight of your order and delivery speed you select. Shipping to Puerto Rico or the U.S. Virgin Islands costs a flat rate of $9.99. When placing your order online, you will be able to select from the...