Question & Answer Center

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What is your privacy policy?
We care about your privacy. Read our entire privacy policy here.
Why was my credit card declined?
If your card is declined during checkout, don't panic. Be sure to double-check the following to ensure you entered them correctly: -Expiration date -Security code/CVV (Card Verification Value) -Billing address - does it exactly match the one on...
Cannot Validate Address
Please ensure the "billing address" on the order is correct. This error message occurs when the billing address & zip code cannot be validated with the payment method used on the order. You can update your account billing details by visiting My
Do you ship internationally?
Yes, we do ship internationally. Currently, we serve over 150 countries worldwide. Please visit our International Page and look for your country’s flag. You can also click on the flag for shipping and delivery information specific to your country....
Why did my order ship from two different locations?
To make sure you receive all your items as quickly as possible, sometimes orders are shipped from different fulfillment centers. When this happens, you will receive shipping confirmation emails with tracking information for each shipment. We do...
How do I sign up for discounts, recipes & health tips?
If you have an account but are not receiving emails from us, click here to update your email preferences. (You may be asked to log in.) If you don’t have an account, you can either create one here or enter your email address here to get on the
Why can't I track my order?
If you have trouble tracking your order, please note the following: It can take up to 24 hours before tracking information is available. If you can't locate your order number, refer to your shipping confirmation email. You may also use your...
When will I receive my refund?
Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you'll be refunded the amount that you paid after any applied discounts....
Why does my order include sales tax?
Certain products sold by Vitacost for delivery to the following states are subject to sales tax: Alabama Alaska Arizona Arkansas California Colorado Connecticut Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine
What if I received a damaged or defective item?
We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, ship happens and it’s possible that your package might incur damage during shipment. In some rare cases, an...