Question & Answer Center

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Can I save items to buy later?
You can save and keep your favorite items handy for future purchases by adding them to “My List.” Shopping carts are cleared periodically, so it’s a good idea to store preferred items on My List for quick and easy access. You can even create
Why was my item canceled?
Occasionally, item(s) or orders may be canceled by us for various reasons, including (but not limited to): • Item(s) out of stock and unavailable for shipment (the item may go out of stock between the time your order was placed and when it was
How do I apply a promo code to my Autoship order?
To apply a promo code to your Autoship order, simply enter your promo code in the “Order Summary” section and click the “Apply” button. The promo code(s) must be valid for at least 1 item in your Autoship order on your scheduled order date.
How does the Nutrition Fact Label change impact me?
We all have unique nutritional needs. You should talk with your healthcare practitioner about the dietary supplements you take and how changes to the label impact you. For additional information please visit: U.S. Food & Drug Administration.
What if a product in my Autoship order is discontinued?
If an item in your Autoship order is discontinued, it will be automatically removed from your next scheduled order. We’ll send you a notification about the discontinued item to the email address we have on file for you. The good news is that
China Order Regulations
Due to new shipping regulations, we have implemented a rule that will prevent any customers shipping to China from placing more than one order per day that is shipped to the same address. We are doing this in an effort to prevent shipments from...
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What is your refund policy for orders shipping outside of the United States?
For orders shipped outside the U.S., if an item is missing, damaged or you are not satisfied with it, please contact us via chat or email to request a refund within 90 days of your purchase. Damaged product refund requests may require a photo so
Why are there two charges on my account?
You may see two identical transactions on your statement - the first is not a charge but actually a hold (sometimes called a "pre-authorization" or "pending authorization") added by your bank when you submit your order to ensure funds are...
How do I track my order?
To track your order, please check your email for the shipping confirmation, which will provide you with a tracking number. You can also track your order anytime by visiting our Order Search and entering your order details. Please note: Tracking...