Question & Answer Center

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What is an affiliate program?
An affiliate program is an arrangement between an online merchant and a blog or website. The merchant agrees to pay commission in exchange for incoming traffic from the blog or website. We pay 4% commission on qualified sales. You can receive an
Can a refund be issued if a 3rd party shipper was used?
Can a refund be issued if a 3rd party shipper was used? Using international freight forwarders or 3rd party shipping companies can be a convenient way to receive orders to your foreign address. However, please know that if you elect to use this...
Why can't I select a shipping method at checkout?
There are a couple reasons this may have happened. First, review all items in your order. Your shipping options will not appear if the order contains any items that are restricted from being shipped to your area. The weight of the package and/or
What is Promo Pocket?
Promo Pocket is your personalized, digital coupon holder. Here, you'll find all the promo codes you need to save bucks on your Vitacost order - including discounts on specific products, free gifts with purchase and total-order discounts from your...
How do I update my shipping address on my PayPal order?
Before submitting your order, please take a moment to confirm that your shipping information is correct. Your shipping address cannot be changed after the order is placed. If your order is placed while logged into your account, there is a limited...
Can I exchange a product?
At this time, we do not offer exchanges.
How do I know my personal information is safe and secure?
As avid online shoppers ourselves, we understand the hesitation to hand over your credit card number. That's why we take many different measures to ensure your confidential information is safe and protected. We employ the Internet's top security
Why is my shopping cart empty?
Periodically, the items in your cart are cleared to make room for more information on the site. To save your favorite items and keep them handy for future purchases, we recommend that you create an account and use “My List.”
How do I unlink my Vitacost and social/PayPal accounts?
To unlink your social accounts, follow these steps for the respective social network: Facebook 1. Log in to Facebook.com 2. Click “Settings” 3. Visit the “Apps” tab 4. Find Vitacost and click the “X” to remove this login from your
How do I log in using my social PayPal account?
By logging in to your Vitacost account through a social network, you’ll never have to remember separate usernames and passwords. Here’s how it works: On our sign in page, click the social icon you wish to use to log in (Facebook, Google+, Amazon