Question & Answer Center

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When will the product I purchased expire?
When will the product I purchased expire? All products have manufacturing or expiration dates on the packaging, so you can be sure you’re getting something fresh. If you have any questions, regarding a product’s expiration date, please feel free
Can I buy items in bulk?
While we do not offer wholesale discounts on large bulk purchases, we do have a wide range of “bulk” items – including spices, seasonings and teas!
How do I change my account information?
Your account information is located in “Account Settings.” To update your name, email address or password, visit “Account Settings” under “Personal Information” in “Account Settings” or click here. To add, modify or delete your
Which Nutrition Facts Label changed?
Servings, Calories, Fats, Added Sugars, Nutrients and Footnote. For additional information please visit: U.S. Food & Drug Administration.
Do heat-sensitive items ship with a cold pack?
When ordering certain heat-sensitive items, such as chocolate candy or gummy vitamins, we strongly suggest selecting the fastest shipping method to your location. These items are not shipped with a cold pack, and are denoted with the following
How can I reset my password?
Click here to reset your password and enter your email address. In a few minutes, check your email inbox or junk folder for our Password Assistance Email – you’ll receive it instantly. Click the link within the email to reset your password, then
Do you offer replacements for items shipped outside the U.S.?
Replacements can only be shipped within the United States. Due to both customs regulations and shipping costs, we unfortunately cannot issue replacements on items shipped to addresses outside the United States.
What are manufacturing dates and expiration dates?
The manufacturing date (MFG) represents the date the product was produced. It may also be referred to as the “born on date.” If stored properly, products are considered to be fully potent for two years from the manufacturing date. The expiration
Why didn't I get a ship confirmation?
If you have not received a ship confirmation, it may be that your order has not yet shipped or that the email went into your spam inbox. In the meantime, you can quickly access tracking information for you order by clicking here. If your order has...
How do I add an item to Autoship?
There are three easy ways to add Autoship items while shopping for your favorite products on Vitacost.com. 1. Shop as you normally would. While on a product page, choose the order frequency that works best for you in the "Autoship" dropdown menu,...