Question & Answer Center

104 results for '*'
How do I unsubscribe from your emails?
To unsubscribe from any of our emails, click “Account Settings” in “My Account.” Select the “Set email preferences” link under “Communication Preferences” and check “Unsubscribe All” or uncheck the emails you no longer wish to
What happened to your Refer-a-Friend program?
We’re sorry to inform you that our Refer-a-Friend program has ended. We apologize for any inconvenience and we want to say thank you for referring your friends and family to shop at Vitacost.com. If you're looking for more ways to save on healthy...
How do I make changes to my next shipment only?
To start, visit the Manage Autoship page and select the Autoship order you want to update. Choose from one of the following shipping options in the dropdown menu for product(s) in your order, then click the "Update order" button to save your...
Why can't I access your website on my mobile device?
Your device may not be able to access our site if data is turned off, if you’re roaming outside your provider’s network or if there is a network compatibility issue. However, if you receive one of the following errors, the problem may be on our
How do I update my billing address on my PayPal order?
Unfortunately, we are unable to make modifications to your PayPal account. Please verify your billing information with PayPal before finalizing your order with us. If you place an order through PayPal with incorrect billing information, you can
Is an account required to purchase?
You do not. Guest Checkout allows you to place an order without creating an account. But you’ll also be missing out on tons of awesome features – including super-fast checkout, previous order history, plus access to saved item in “My List,”
Promo Codes: Everything you need to know.
Promo codes: Everything you need to know. We love promo codes - and we know you do, too. To get the most out of them, here are the facts you need to know: Promo codes have restrictions and expiration dates. Please be sure to review the details and...
How do I ship my Autoship order now?
If you’d like to order your Autoship items ahead of schedule, visit the Manage Autoship page and select the Autoship order you want to ship early. Next, select the "Order now" option at the top of the Autoship order page. We’ll process your order...
Why was my product review not published?
We encourage customers to submit product reviews! It's a great way to give us feedback on our product offering while helping other customers make informed purchasing decisions. However, due to governmental restrictions, we cannot accept reviews...
What is ShopRunner and how does it work?
What is ShopRunner and how does it work? Update: As of 5/28/20, we have discontinued the ShopRunner service at Vitacost.com, due to suspension of returns and shipping delays caused by COVID-19. We apologize for any inconvenience this may cause. If...