Question & Answer Center

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Where can I find my order history?
You can view your previous order(s) in the “Order Management” section of “My Account” or by clicking here. You’ll be able to view your open orders and order history as long as the orders were placed while you were logged in to your account.
Why does the Nutrition Facts Label look different ?
The Nutritional Facts label format has changed to provide significant public health information. For additional information please visit: U.S. Food & Drug Administration
How do I cancel my Autoship order?
To start, visit the Manage Autoship page and select the Autoship order you want to cancel. Select "Cancel this Autoship" at the top of the Autoship order page, then click the “Cancel order” button to confirm your request. You won't receive (or be...
How can I tell if an item is in stock?
As long as the item is listed on our site and the green “Add to Cart” button is visible, you can be certain it is in stock. However, if an item you want to purchase is showing a green “Details” button or says “Out of stock,” this means
Do you have a mobile app?
Absolutely, we do have a mobile app! Our newly designed free Vitacost App for Apple and Android has PayPal, the ability to read product reviews and a bar code scanner to compare pricing! You can also save your favorite items with the My List...
Why hasn't my order shipped yet?
We pick and pack items 7 days a week. However, our carriers only pick up Monday through Friday. Holidays and inclement weather can cause shipping times to vary. Be on the lookout for a shipping confirmation email, which will provide a tracking
Can I sell my products at Vitacost?
If you think your items would be a good fit for our website, please contact our Vendor Funding Manager to request a vendor application packet. Simply send an email about your brand/products to MerchandisingShipToHome@kroger.com with the subject...
What if the item I received is expired?
We follow specific protocol, including conducting frequent inventory checks, to ensure we’re delivering you the freshest items possible. In the unlikely event that you receive an item that’s expired, please contact us directly so we can solve the...
What if I received the incorrect item?
If you received an incorrect item in your order, please contact us. If the product you received is similar to the product pictured online, you may have received an updated version of the product with a new label and/or similar name. We may request...