Question & Answer Center

11 results for 'promo'
Promo Codes: Everything you need to know.
Promo codes: Everything you need to know. We love promo codes - and we know you do, too. To get the most out of them, here are the facts you need to know: Promo codes have restrictions and expiration dates. Please be sure to review the details and...
How do I use a promo code from my Promo Pocket?
To get started using the Promo Pocket feature, first, log into your account and click the Promo Pocket tab. If you have available promo codes in your Promo Pocket, you'll see them in the "Promo Code" field. Copy this code (highlight and click...
How do I apply a promo code to my Autoship order?
To apply a promo code to your Autoship order, simply enter your promo code in the “Order Summary” section and click the “Apply” button. The promo code(s) must be valid for at least 1 item in your Autoship order on your scheduled order date.
What is Promo Pocket?
Promo Pocket is your personalized, digital coupon holder. Here, you'll find all the promo codes you need to save bucks on your Vitacost order - including discounts on specific products, free gifts with purchase and total-order discounts from your...
What is your Refund Policy?
We’re always here for you. On the rare occasion something goes awry, our trusted customer service team is happy to offer a solution! For all domestic orders, if an item is missing, damaged or you are not satisfied with it, you may request a refund...
Do you offer promotions?
Yes, we do offer promotions! In fact, we love offering promotions on an array of top products from your favorite brands. To be the first to know about sales, be sure to visit your Promo Pocket -
How do I refund or replace an item?
PLEASE NOTE: Products purchased directly from Vitacost.com are subject to our Refund Policy. Please read the full policy for details. For all domestic orders, if an item is missing, damaged or you are not satisfied with it, you may request a...
When will I receive my refund?
Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you'll be refunded the amount that you paid after any applied discounts....
Can I refer friends to shop at Vitacost.com?
Yes, of course! Please continue to refer your friends and family to shop at Vitacost.com. However, at this time, there is not a rewards program associated with referrals. If you're looking for ways to save on healthy favorites, check out these
What happened to your Refer-a-Friend program?
We’re sorry to inform you that our Refer-a-Friend program has ended. We apologize for any inconvenience and we want to say thank you for referring your friends and family to shop at Vitacost.com. If you're looking for more ways to save on healthy...